Activities BenchmarkPortal serves the call center community by providing benchmarking and related services to managers. All call center professionals can register with our site and become members of our International Benchmarking Community©. This allows access to valuable information on the CRM sector.

Products Call centers can subscribe to our confidential benchmarking service by contacting us. After entering their data into the appropriate questionnaire, call centers can access the information most vital to their needs through the Peer Group Report. Our core product, this report details the strong and weak points of the call center compared with a selected group of centers with similar characteristics.