Start Here Try RealityCheck™. Looking for the Original Online Questionnaire? Our original online questionnaire is still available for certified centers or paid members. To confirm your status and gain access to these tools, please contact us below: Email

How can you manage without us? BenchmarkPortal and the Center For Customer- Driven Quality at Purdue University have been leaders in call center and teleweb center benchmark research for over 9 years, providing business intelligence for strategic decision-makers. Now with the ease and accessibility of the Internet, and using our patent-pending methodology, we can provide just-in-time performance comparisons for real-time call center management. This is the only source of comprehensive, international, benchmark research - giving you the management tools to keep improving faster than your competition.