Certification Programs Call center managers who are committed to best practices want to attain world class status and high value-added to their companies. The College of Call Center Excellence, in collaboration with BenchmarkPortal, offers programs for certifying call center agents, supervisors and managers. BenchmarkPortal, in conjunction with the Center for Customer-Driven Quality, also offers a comprehensive program for certifying call centers themselves. Call center certification combined with certified employees, speaks volumes.

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