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March 10 Ameritas Call Center Earns Designation as "World Class" through Certification from BenchmarkPortal   Ameritas Call Centers in the top 10 percent of the 20,000 call centers studied throughout North America. Click here for more information.

March 03 McKesson Pharmacy Systems Earns Certification under the Industry Grouping, "Level One Technical Support" for second consecutive year!   McKesson Call Centers in the top 10 percent of the 20,000 call centers studied throughout North America. Click here for more information.

March 01 Merrill Lynch Call Centers awarded “ Call Center of Excellence” for fourth consecutive year!   Merrill Lynch Call Centers in the top 10 percent of the 20,000 call centers studied throughout North America. Click here for more information.

March 28 LifeCare Call Center Earns Certification from BenchmarkPortal   LifeCare’s Call Center in the top 10 percent of the 20,000 call centers studied throughout North America. Click here for more information.

January 18 “Center of Excellence” Award for Providing Outstanding Member Service Underscores MESSA’s Business Model and Practices   MESSA's call center was named a “ Center of Excellence ” by The Center for Customer - Driven Quality ™ at Purdue University and BenchmarkPortal. Click here for more information.

November 29 Merrill Lynch Call Centers Earn Certification from BenchmarkPortal   Merrill Lynch Call Centers in Hopewell, NJ and Jacksonville, FL have been re-certified by BenchmarkPortal, in conjunction with the Center for Customer-Driven Quality™ at Purdue University. Click here for more information.

November 09 AMA Unified Service Center Earns BenchmarkPortal Certification   The American Medical Association’s Unified Service Center (USC) has been awarded the prestigious BenchmarkPortal certification that places the center in the top 10 percent of customer service call centers nationwide in both efficiency and effectiveness. Click here for more information.

October 23 MetLife’s Customer Response Center Again Recognized for World-Class   Customer Service Among Only Small Percentage of Call Centers to Earn “Second Year Center of Excellence” Certification Click here for more information.

March 21 Accounting Help Desk Recognized by Purdue University's Center of Excellence   The Postal Service’s Accounting Help Desk is operating in the top 10 percent of call centers in the consumer products industry. This is a particularly impressive achievement for a call center established just over three years ago. Click here for more information.

February 01 Ovid Technical Support Team Receives “Certification of Excellence” from Customer Service Expert BenchmarkPortal   Ovid joins the ranks of Dell, Microsoft, Broadview, and other organizations that have achieved this prestigious certification Click here for more information.

January 31 Delta Dental's Call Center Earns BenchmarkPortal Certification   The affiliated Delta Dental Plans of Michigan, Ohio, and Indiana announced today that its Customer Service Center has once again been recognized as a Certified Center of Excellence by BenchmarkPortal in conjunction with The Center for Customer-Driven Quality™ at Purdue University. Click here for more information.

January 18 USCG Operations Systems Center Receives its Second Center of Excellence Award   U.S. Coast Guard Operations Systems Center, Customer Support Division in Kearneysville, WV received its second certification from BenchmarkPortal and Purdue University's Center for Customer-Driven Quality, a premier benchmarking organization within the call center industry. Click here for more information.

January 12 Echo™ by BenchmarkPortal Wins “Product of the Year” Award   Recently Customer Inter@ction Solutions (CIS) magazine named Echo™ as a 2005 Product of the Year award winner. Echo™ was selected as one of the industry’s brightest products for the year. Click here for more information.

December 16 HyperQuality Expands Advisory Council   Expert advisors group reinforces company's leadership position Click here for more information.

December 07 Echo Helps Time Warner Cable Contact Center to 26% Increase in Customer Satisfaction in First Two Months After Launch of Service   In July, Time Warner’s Minnetonka, MN contact center launched Echo, a solution from BenchmarkPortal. Echo is a web-based application designed to help companies continually improve the service they provide by collecting and leveraging the voice of their customers. After just two months, Time Warner reported a 26% increase in top box (extremely satisfied) customer satisfaction rates, the best indicator of customer loyalty. Click here for more information.

November 09 HyperQuality Announces New Seminar Series to Improve Contact Center Quality Initiatives   Industry expert Dr. Jon Anton will give a keynote address on ways to substantially improve the call quality monitoring and coaching process. Click here for more information.

October 26 Sauder's Customer Service Call Center Earns "Center of Excellence" Certification   Sauder Woodworking Co. announced today that its customer service call center recently earned the prestigious BenchmarkPortal certification, an award given in conjunction with the Center for Customer-Driven Quality located at Purdue University. Click here for more information.

October 20 MetLife's Customer Response Center Recognized for World-Class Customer Service Earns ''Center of Excellence'' Certification   MetLife, Inc. announced today that its Customer Response Center has earned the prestigious designation of "Certified Center of Excellence" by Purdue University's Center for Customer-Driven Quality in conjunction with BenchmarkPortal. Click here for more information.

September 27 GE Commercial Finance Fleet Services Awarded Center of Excellence Certification   GE Commercial Finance Fleet Services' maintenance control center, located in Eden Prairie, Minn., has been recognized as a Center of Excellence for customer service by the Purdue University's Center for Customer-Driven Quality. Click here for more information.

July 27 Iowa Telecom First Midwest Telephone Company Nationally, First Company in Iowa, to Receive Award Through Purdue University Program   Iowa Telecom has been certified as a Center of Excellence through Purdue University. Click here for more information.

July 25 Purdue University Researchers Conduct Study On Web-based Customer Service That Seamlessly Connects Customers To The Call Center Over The Internet While On A Company’s Web Site   White Paper Earmarking CrystalVoice Communications' Click-To-Talk as a Compelling Web-based Customer Service Solution is Now Available Click here for more information.

June 29 New York’s E-ZPass Customer Service Center Recognized for World-Class Customer Service   Affiliated Computer Services, Inc., (NYSE: ACS), a premier provider of business process and information technology outsourcing solutions, announced today that its New York E-ZPass Customer Service Center received a “Certified Center of Excellence” designation from BenchmarkPortal and the Center for Customer-Driven Quality at Purdue University. Click here for more information.

June 14 National City Home Loan Services Customer Service Call Center Named “Center of Excellence”   National City has announced that the Customer Service Call Center of its affiliate National City Home Loan Services has been awarded the prestigious BenchmarkPortal certification. Click here for more information.

June 13 Farmers’ OKC Exchange IT HelpDesk Certified as “Center of Excellence”   Farmers Insurance Group’s Exchange IT HelpDesk, located in Oklahoma City, has been recognized as a “Certified Center of Excellence” by BenchmarkPortal in conjunction with the Center for Customer-Driven Quality at Purdue University. Click here for more information.

June 09 BenchmarkPortal Releases New Worldwide Industry Benchmark Reports   BenchmarkPortal has just introduced a new library of Worldwide Industry Benchmark Reports for 2005. Click here for more information.

June 08 First of its kind benchmarking study uncovers major shortfalls in email customer service among small and medium-sized businesses   A stunning 51% of businesses failed to respond to emails with high-value purchase intent in study conducted by BenchmarkPortal Click here for more information.

June 06 BenchmarkPortal Honored with “Company to Watch” Award   BenchmarkPortal joined just four other outstanding “Companies of the Year”, including Amgen and Dole Foods as the most influential corporations based in California’s South and Central Coast regions. Click here for more information.

June 01 National City Direct Banking Named "Certified Center of Excellence"   National City Call Centers in Columbus, Kalamazoo and Franklin Ranked Among Top Call Centers Click here for more information.

May 11 The Center for Customer-Driven Quality at Purdue University has Conducted a Speech Recognition Best Practice Study Sponsored by Edify   Preliminary Results Indicate that Fifty Percent of Call Centers Not Currently Speech-Enabled Plan on Implementing Speech within the Next Year Click here for more information.

May 06 NTTA Customer Service Call Center Earns National Certification   NTTA Customer Service Call Center named “Certified Center of Excellence” Click here for more information.

May 05 Purdue University Certifies The Toll Roads’ Call Center   DIAL 1-800-378-TRAK FOR HIGH-QUALITY CUSTOMER SERVICE Click here for more information.

April 05 BenchmarkPortal Receives Patent for Online Benchmarking   The U.S. Patent and Trademark Office officially issued Patent #6,877,034 to BenchmarkPortal, Inc. for Performance Evaluation through Benchmarking, Using an On-line Questionnaire Based System and Method. Click here for more information.

March 23 BenchmarkPortal Announces Partnership with CCNG   BenchmarkPortal customers receive complimentary CCNG Membership Click here for more information.

March 22 BenchmarkPortal’s Best Practice Headset Study Just Released   BenchmarkPortal finds there is much more money at stake when headset management is neglected than busy call center leaders might realize. Click here for more information.

March 10 The Anton Press Publishes its 20th Book   Dr. Jon Anton and G. P. Paul Kowal have co-authored the very timely new book entitled, “Enabling IVR Self-Service with Speech Recognition Click here for more information.

February 15 Maximus Awarded “Center of Excellence” Certification From Purdue University’s Center for Customer-Driven Quality   MAXIMUS, a leading provider of consulting, systems solutions and operations management primarily to government, announced today that the Center for Customer-Driven Quality at Purdue University has recognized the MAXIMUS Massachusetts Health Benefits Customer Service Call Center as a "Certified Center of Excellence," ranking among the top ten percent of 20,000 call centers evaluated. Click here for more information.

February 10 USCG Operations Systems Center Received Center of Excellence Award   U.S. Coast Guard Operations Systems Center, Customer Support Division in Kearneysville, WV became one of the first federal government call center’s certified as a Center of Excellence by BenchmarkPortal and Purdue University's Center for Customer-Driven Quality, a premier benchmarking organization within the call center industry. Click here for more information.

January 27 Allianz Life Receives Center of Excellence Award   Allianz Life Insurance Company of North America (Allianz Life) announced today that the customer service center for its individual insurance group has been recognized as a Center of Excellence by BenchmarkPortal in conjunction with Purdue University’s Center for Customer-Driven Quality. Click here for more information.

January 21 McKesson Specialty’s Call Center Certified as Center of Excellence by Purdue University and BenchmarkPortal   McKesson Specialty’s Marketing Services Call Center in Scottsdale, Ariz., has been certified as a Center of Excellence by BenchmarkPortal and Purdue University's Center for Customer-Driven Quality, a premier benchmarking organization within the call center industry. Click here for more information.

January 20 National City Consumer Loan Services Earns Certification from BenchmarkPortal   Loss Mitigation Call Center Area Named “Center of Excellence” Click here for more information.

January 07 Alliance Contact Services Awarded Certified Center of Excellence   BenchmarkPortal and the Center for Customer-driven Quality at Purdue University have awarded Alliance Contact Services the "Certified Center of Excellence" designation. Click here for more information.

January 03 Caesars Entertainment Contact Center Named "Best in Class"   BenchmarkPortal and the Center for Customer-Driven Quality at Purdue University have recognized Caesars Entertainment (CEI) Contact Center as a "Certified Center of Excellence" Click here for more information.

December 15 Blue Cross Blue Shield of Massachusetts Provider Call Center Named Call Center of Excellence   Blue Cross Blue Shield of Massachusetts (BCBSMA) has been awarded the Center of Excellence certification for its Provider Service Call Center. Click here for more information.

November 17 Merrill Lynch Call Centers Earn Certification from Purdue University's BenchmarkPortal   Merrill Lynch’s Direct Client Services Call Centers in Hopewell, NJ and Jacksonville, FL recently were re-certified as Centers of Excellence by BenchmarkPortal, in conjunction with Purdue University’s Center for Customer-Driven Quality. Click here for more information.

November 08 Duke Power's Customer Service Receives Industry Honors   In recent weeks, Duke Power has garnered four industry awards recognizing the company for excellence in its customer services operations, one of which is BenchmarkPortal's Center of Excellence award. Click here for more information.

October 06 Harland Customer Care Centers Named "Centers of Excellence" - Atlanta and Salt Lake City Facilities Recognized by BenchmarkPortal and Purdue University   BenchmarkPortal and the Center for Customer-Driven Quality at Purdue University have recognized Harland Printed Products' two customer care centers as "Certified Centers of Excellence," placing them among the top 10 percent of call centers evaluated. Click here for more information.

September 27 Broadview Networks Customer Care Unit Named Center of Excellence   Broadview Networks has become the first telecommunications company to be certified as a Center of Excellence for customer service by Purdue University's Center for Customer-Driven Quality. Click here for more information.

September 21 Offshore Company Call Centers a Concern to U.S. Consumers   Purdue University Study Sponsored by Kelly Services Click here for more information.

August 26 Landmark eService Study of Major North American Companies Finds that a Stunning 41% Did Not Respond to Emails with High-Value Purchase Intent   Ground-breaking study by BenchmarkPortal also reveals that only 29% of those that responded, gave an accurate and complete answer in their email response Click here for more information.

July 01 LCA-Vision’s Call Center Receives “Center of Excellence” Award   LCA-Vision Inc., a leading provider of laser vision correction services under the LasikPlus brand, today announced that its Patient Communication Center has been awarded with the “Center of Excellence” certification by BenchmarkPortal and the Center for C Click here for more information.

June 07 STI Knowledge Partners with BenchmarkPortal to Certify Contact Centers as “Centers of Excellence”   Certification process endorsed by Purdue University enables customers to achieve world-class status for their call centers Click here for more information.

May 20 Contact Professional magazine sponsors BenchmarkPortal’s new RealityCheck™   Contact Professional magazine recently announced that they have become a sponsor of RealityCheck, BenchmarkPortal's new online benchmarking tool. Click here for more information.

April 16 TELUS and BenchmarkPortal Renew Exclusive Partnership   TELUS and BenchmarkPortal today annouced the extension of an exclusive partnership between the two organizations. Click here for more information.

April 06 Astute Solutions Partners with BenchmarkPortal   Benchmarking and Certification Audits Provide Proven Path for Enhancing Contact Center Effectiveness and Efficiency Click here for more information.

March 17 National City Mortgage Customer Call Center Named "Best in Class"   BenchmarkPortal and the Center for Customer-Driven Quality at Purdue University have recognized the National City Mortgage (NCM) Customer Service Call Center as a "Certified Center of Excellence". Click here for more information.

February 04 Witness Systems and BenchmarkPortal Announce Exclusive Partnership   BenchmarkPortal customers to benefit from workforce optimization software suite; Witness Systems customers gain customer satisfaction survey capabilities Click here for more information.

January 20 Sento Contact Center Achieves “Excellence” Status   Customer service outsourcing firm Sento Corp., has been designated a Certified Center of Excellence by BenchmarkPortal, and the Center for Customer-Driven Quality at Purdue University. Click here for more information.

December 12 Alliance Data Systems' Retail Call Centers Awarded "Best in Class" Certification by Purdue University Affiliate   Alliance customer service operations lead peer and industry groups in critical customer service benchmarking metrics Click here for more information.

November 01 McKesson ServiceFirst Receives Prestigious “Center of Excellence” Certification from Purdue University’s Center for Customer-Driven Quality   Certification Praises Superior Performance, Quality and Productivity Click here for more information.

October 10 FPL's Customer Care Centers Earn Center of Excellence Certification from Purdue University   Florida Power & Light Co. has announced that its customer care center operations have been certified as a Center of Excellence by BenchmarkPortal and the Center for Customer Driven Quality at Purdue University. Click here for more information.

September 01 Microsoft Customer Central Receives Quality Performance Recognition   Microsoft Customer Central's three US contact centers were awarded the Center for Customer-Driven Quality's certification as a Center of Excellence. Click here for more information.

August 07 AB&C Group’s “Relationship”™ Call Centers Earn Certified Center of Excellence Designation from BenchmarkPortal, in conjunction with the Center for Customer-Driven Quality at Purdue University   Leading Provider of Outsourced Direct Response Processing Services is First in Its Industry to Achieve Top Professional Designation Click here for more information.

July 16 Delta Dental's Call Center Earns BenchmarkPortal Certification   Tri-State Dental Benefits Provider Exemplifies Best-Practice in Customer Relations Click here for more information.

May 01 The Anton Press Releases Customer Service and the Human Experience   Anton Press, a leader in call center publishing, just released another winner: Customer Service and the Human Experience Click here for more information.

April 14 Merrill Lynch Call Centers Earn Certification from BenchmarkPortal   Merrill Lynch Call Centers in Hopewell, NJ and Jacksonville, FL have been certified by BenchmarkPortal, in conjunction with the Center for Customer-Driven Quality at Purdue University. Click here for more information.

April 01 Herbalife US Call Center Earns Certification from BenchmarkPortal   Herbalife Distributor Services US Call Center in Los Angeles, CA has earned designation as a Certified Center of Excellence by BenchmarkPortal, and the Center for Customer-Driven Quality at Purdue University Click here for more information.

May 02 Level 8 Systems Appoints New Board Member   Level 8 Systems, Inc. today announced the appointment of Dr. Jon Anton, to the Level 8 Board of Directors. Click here for more information.

April 30 New Book by CRM Guru Dr. Jon Anton   Benchmarks, Methodologies and Best Practice Help CRM Managers Evaluate their Efforts Click here for more information.

April 26 HDI Announces Breakthrough Internet-based Support Research   The Help Desk Institute (HDI) and partners Support Performance and BenchmarkPortal are pleased to announce the release of the iSupport Report: a Benchmark & Analysis of Internet-based Support Practices and Performance. Click here for more information.

April 01 CB Richard Ellis’ Call Center Solutions Group’s Trobaugh and Seeley Co-author Report on Improving Call Center Performance   A new report that links call center performance to geographic location... Click here for more information.

April 01 STI Knowledge Adds Support Industry Icon to its Leadership Team   Purdue University's Dr. Jon Anton to head Call Center division Click here for more information.

December 10 New Business Publishing Company Established on California's Central Coast   The Anton Press, now publishing books about the thriving customer service call center and e-business center industry, announces its Winter 2001 titles. Click here for more information.

October 23 BenchmarkPortal and Support Performance Unite Support Industry Best Practices Efforts   BenchmarkPortal and Support Performance are teaming to deliver Best Practices Metrics across the entire spectrum of Contact Center operations. Click here for more information.

September 27 Dr. Jon Anton Launches Benchmark Study to Examine eCommerce and Call Center Efficiencies Using Web Voice Technology   Director of Purdue University’s Center for Customer-Driven Quality Leads First Ever Research on the Cost Savings and Productivity Gains Derived from Voice on the Web Service Click here for more information.

August 23 Attendees To Glance Competitors' Performance At ATA 2001   BenchmarkPortal.com Offers Free Outsourcing Report Click here for more information.

May 09 Director of Purdue University’s Center for Customer-Driven Quality Leads First Ever Research on the Cost Savings and Productivity Gains Derived from Voice on the Web Service   Dr. Jon Anton Launches Benchmark Study To Examine eCommerce and Call Center Efficiencies Using Web Voice Technology Click here for more information.

January 01 New online meeting software.   LINKTIVITY INTRODUCES VERSIONS 2.0 OF WEBDEMO, WEBINTERACTIVE New software features add convenience and control to make Web conferences more productive Click here for more information.

January 01 Customer Experience Benchmark from Convergys and BenchmarkPortal Enables Companies to Rank Contact Center Performance   Contact center industry's first 'balanced scorecard' provides powerful tool to determine effectiveness of customer service programs Click here for more information.

January 01 Learn How To Benchmark Your Call Center   Learn How To Benchmark Your Call Center "Start to Finish" Click here for more information.