BenchmarkPortal Partners

BenchmarkPortal has partnered with the world’s leading technology companies and solution providers to offer the highest level of services to our clients in the industry.

Cisco

Cisco is a worldwide leader in networking that transforms how people connect, communicate and collaborate.

inContact

inContact is an integrated provider of hosted contact center solutions.  It’s ACD, WFM and Customer Satisfaction measurement modules are used by clients worldwide to automate and elevate their contact center performance.

TalentKeepers

BenchmarkPortal has partnered with TalentKeepers© to offer a curriculum aimed at supervisors and managers who face challenges in retaining their best employees.

Vocalabs

Vocal Laboratories Inc. (Vocalabs) specializes in building effective customer feedback programs designed to measurably improve the customer experience.Vocalabs uses a combination of immediate live interviews, automated customer surveys, and panel research to collect customer feedback.

Contacts Plus

Contacts Plus is BenchmarkPortal’s partner for the Arabic-speaking world.  Based in Egypt and the UAE, Contacts Plus provides training, assessments and custom consulting to contact centers in a wide range of industries, including banking, insurance, travel & leisure, cable/broadbank/satellite, computer hardware and software, healthcare, consumer, catalog, pharmaceuticals and government entities.

Primas

Primas is a contact center solutions and professional services company designing and implementing multi-platform data integrations and solutions for over 15 years. Their expertise leverages your existing legacy infrastructure and assists with new or migratory planning with a strong focus on CTI, IVR and speech application development.

Interactive Intelligence Group

Interactive Intelligence Group Inc. is a global provider of contact center, unified communications, and business process automation software and services. The company’s unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities.

CXM

CXM, develops recording and quality monitoring solutions for small to mid-size organizations. CXM  also provides a full range of professional services that includes CTI integration to Avaya, Mitel, Cisco, Nortel and NEC PBX Switches, CXM installation, end user training, ongoing support, and QM Consulting. The CXM application has been installed in many vertical markets, including healthcare, finance, insurance and government.

GOLD

GOLD is BenchmarkPortal’s partner for the Chinese market.  Contact us if you would like more information.

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