Halifax, Nova Scotia – (November 2009) BenchmarkPortal today announced that Blue Ocean Contact Centers has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
Call Centers achieve the [...]

Lincoln, nebraska– (November 2009) BenchmarkPortal today announced that Ameritas has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
Call Centers achieve the Center of Excellence distinction based [...]

Unlocking the mysteries of e-mail metrics: what are best practices standards
Date: November 11, 2009
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: John Chatterley, Industry Expert
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Service Level: Does the old 80/20 (80% of calls handled in 20 seconds) still apply to everyone?
CallTalk show on October 28, 2009
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First Call Resolution: How important? How to measure?
CallTalk show on October 14, 2009
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