Bruce Belfiore
CEO/ Senior Research Executive
BenchmarkPortal
http://www.benchmarkportal.com

Bruce Belfiore will be the closing keynote speaker at the event “Benchmarking Your Way to Call Center Excellence: Find the Motivation and the Means!” which will take place the afternoon of March 10th 2010. This event will be held at the 1st Global Contact Forum in Mexico City on March 8th-10th.
The [...]

Developing agents who are more customer-centric
Date: March 3, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: Rosanne D’Ausilio, Ph.D., President - Human Technologies Global Inc
Below is the Recording of the show:

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website

Benchmarking made easy: How your metrics can be leveraged for optimum results
Date: February 17, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: John Chatterley, Industry Expert
Below is the Recording of the show:

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website

MERRILL, Wis.– December 2009 BenchmarkPortal today announced that Church Mutual Insurance Group has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
“To attain this goal in [...]

Compensation strategies for agents and supervisors
Date: February 3, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: Chad McDaniel, President of McDaniel Executive Recruiters (MER)
Below is the Recording of the show:

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website