Aux time: what should it be used for?
Date: July 21, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: Tom Falkowski, Director, Patient Access Strategies — Allina Hospitals & Clinics
Below is the Recording of the show:

Speaker’s Notes:
Use of Auxillary states for call centers:
Purpose: Manage the workload, create effective schedules, maximize service level, budget accurately for staffing. When you [...]

Team Meetings- Why Your Call Center Needs Them & How Your Employees Will Benefit
Date: June 14, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: Barbara Burke, Call Center Consultant
Below is the Recording of the show:

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website

Taking a fresh look at your Center: Big and small changes that can make a difference
Date: June 30, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: Dr. Bill Davis, Director and Account Executive
Below is the Recording of the show:

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website

Saint Louis, MO– March 2010 BenchmarkPortal today announced that Concordia Publishing House has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
“Certification is such a distinction [...]

Compensation strategies for agents and supervisors
Date: June 17, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: John Chatterley, Call Center Industry Expert
Below is the Recording of the show:

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website