New Book by CRM Guru Dr. Jon Anton
Benchmarks, Methodologies and Best Practice Help CRM Managers Evaluate their Efforts
Apr
30
2002
30
2002
Apr
26
2002
26
2002
HDI Announces Breakthrough Internet-based Support Research
The Help Desk Institute (HDI) and partners Support Performance and BenchmarkPortal are pleased to announce the release of the iSupport Report: a Benchmark & Analysis of Internet-based Support Practices and Performance.
Apr
01
2002
01
2002
CB Richard Ellis’ Call Center Solutions Group’s Trobaugh and Seeley Co-author Report on Improving Call Center Performance
A new report that links call center performance to geographic location…
Apr
01
2002
01
2002
STI Knowledge Adds Support Industry Icon to its Leadership Team
Purdue University’s Dr. Jon Anton to head Call Center division
