MAXIMUS, a leading provider of consulting, systems solutions and operations management primarily to government, announced today that the Center for Customer-Driven Quality at Purdue University has recognized the MAXIMUS Massachusetts Health Benefits Customer Service Call Center as a “Certified Center of Excellence,” ranking among the top ten percent of 20,000 call centers evaluated.

U.S. Coast Guard Operations Systems Center, Customer Support Division in Kearneysville, WV became one of the first federal government call center’s certified as a Center of Excellence by BenchmarkPortal and Purdue University’s Center for Customer-Driven Quality, a premier benchmarking organization within the call center industry.