Affiliated Computer Services, Inc., (NYSE: ACS), a premier provider of business process and information technology outsourcing solutions, announced today that its New York E-ZPass Customer Service Center received a “Certified Center of Excellence” designation from BenchmarkPortal and the Center for Customer-Driven Quality at Purdue University.

National City has announced that the Customer Service Call Center of its affiliate National City Home Loan Services has been awarded the prestigious BenchmarkPortal certification.

Farmers Insurance Group’s Exchange IT HelpDesk, located in Oklahoma City, has been recognized as a “Certified Center of Excellence” by BenchmarkPortal in conjunction with the Center for Customer-Driven Quality at Purdue University.

BenchmarkPortal has just introduced a new library of Worldwide Industry Benchmark Reports for 2005.

A stunning 51% of businesses failed to respond to emails with high-value purchase intent in study conducted by BenchmarkPortal