HyperQuality Expands Advisory Council
Expert advisors group reinforces company’s leadership position
Dec
16
2005
16
2005
Dec
07
2005
07
2005
Echo Helps Time Warner Cable Contact Center to 26% Increase in Customer Satisfaction in First Two Months After Launch of Service
In July, Time Warner’s Minnetonka, MN contact center launched Echo, a solution from BenchmarkPortal. Echo is a web-based application designed to help companies continually improve the service they provide by collecting and leveraging the voice of their customers. After just two months, Time Warner reported a 26% increase in top box (extremely satisfied) customer satisfaction rates, the best indicator of customer loyalty.
