The affiliated Delta Dental Plans of Michigan, Ohio, and Indiana announced today that its Customer Service Center has once again been recognized as a Certified Center of Excellence by BenchmarkPortal in conjunction with The Center for Customer-Driven Quality™ at Purdue University.

U.S. Coast Guard Operations Systems Center, Customer Support Division in Kearneysville, WV received its second certification from BenchmarkPortal and Purdue University’s Center for Customer-Driven Quality, a premier benchmarking organization within the call center industry.

Recently Customer Inter@ction Solutions (CIS) magazine named Echo™ as a 2005 Product of the Year award winner. Echo™ was selected as one of the industry’s brightest products for the year.