Tampa, FL– June 2009 BenchmarkPortal today announced that New York Life has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
Call Centers achieve the Center of [...]

(RESTON, Va. – June 4, 2009) – MAXIMUS (NYSE:MMS), a leading government services provider, announced today that its Georgia Families project call center is recognized as a “Certified Center of Excellence” by Purdue University’s Center for Customer-Driven Quality (CCDQ).
The award certification followed a rigorous review by BenchmarkPortal, Inc., the custodian of the CCDQ best practices [...]