Beyond Benchmarking
CallTalk show on August 19, 2009
Below is the Recording of the show

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website

August 11, 2009 Merrill Lynch’s Financial Relationship Services (FRS) Call Centers in Hopewell, NJ and Jacksonville, FL were recently re-certified for the fifth year as Centers of Excellence by BenchmarkPortal, in conjunction with Purdue University’s Center for Customer-Driven Quality. This certification is presented to an elite group of call centers that have clearly demonstrated [...]

Beyond Benchmarking
CallTalk show on August 05, 2009
Below is the Recording of the show

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website