Beyond Benchmarking
CallTalk show on August 19, 2009
Below is the Recording of the show

for more show recordings please visit www.calltalk.tv

August 11, 2009 Merrill Lynch’s Financial Relationship Services (FRS) Call Centers in Hopewell, NJ and Jacksonville, FL were recently re-certified for the fifth year as Centers of Excellence by BenchmarkPortal, in conjunction with Purdue University’s Center for Customer-Driven Quality. This certification is presented to an elite group of call centers that have clearly demonstrated [...]

Beyond Benchmarking
CallTalk show on August 05, 2009
Below is the Recording of the show

for more show recordings please visit www.calltalk.tv