Press Release on Contact Center Certification and Contact Center Industry

Calltalk show: Optimizing customer satisfaction measurement

Optimizing customer satisfaction measurement
CallTalk show on September 30, 2009
Below is the Recording of the show

for more show recordings please visit www.calltalk.tv

Calltalk Archive | Tags: Calltalk Archive, customer, measurement, satisfaction

MetLife Earns Prestigious Center of Excellence Recognition from BenchmarkPortal

Dayton, Ohio – (September 2009) BenchmarkPortal announced that MetLife has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
Call Centers achieve the Center of Excellence [...]

Certification |

ARAG Earns Prestigious Center of Excellence Recognition from BenchmarkPortal for 3rd year

Des Moines, IA – (September 2009) BenchmarkPortal announced that ARAG has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
Call Centers achieve the Center [...]

Certification |