Optimizing customer satisfaction measurement
CallTalk show on September 30, 2009
Below is the Recording of the show
for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website
Dayton, Ohio – (September 2009) BenchmarkPortal announced that MetLife has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
Call Centers achieve the Center of Excellence [...]
Des Moines, IA – (September 2009) BenchmarkPortal announced that ARAG has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
Call Centers achieve the Center [...]
Tips on How to Motivate/Manage your supervisors and agents
CallTalk show on September 16, 2009
Below is the Recording of the show
for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website
At-home Agents: the Pros, the Cons and the Advice
CallTalk show on September 09, 2009
Below is the Recording of the show
for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website
