Des Moines, IA – (September 2009) BenchmarkPortal announced that ARAG has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.

Call Centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from the BenchmarkPortal in conjunction with the Center for Customer-Driven Quality at Purdue University.

Since companies spend vast amounts of money implementing and operating call centers to ensure a competitive edge in customer service, it is vital that the call handling process be conducted at best practice standards. This need to function at best practice levels has, in turn, created the need for third-party certification that shows when call centers are operating at this high level of call handling performance. Please follow the link do discover what the 4 steps to certification are and how they will improve your centers performance. www.benchmarkportal.com/certification

About BenchmarkPortal

BenchmarkPortal is the custodian of the Purdue University Center for Customer-Driven Quality database of contact center metrics, the largest in the world. Founded in 1995 by Dr. Jon Anton, it provides reports, products and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement. BenchmarkPortal’s Web site can be found at: http://www.benchmarkportal.com

About ARAG

ARAG^®, or Allgemeine Rechtsschutz-Versicherungs Aktien Gesellschaft (translation: general legal protection insurance incorporated), sold its first legal plan in the United States more than 35 years ago. But the roots of the company run much deeper. ARAG was founded in Düsseldorf, Germany in 1935 by attorney Heinrich Fassbender, and remains a family-owned company today, with Paul-Otto Fassbender at the helm. Since its inception, the company has focused its efforts on a single goal – to help people protect their rights and assets by making quality legal services affordable to all.

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