MetLife’s Customer Service & Sales Group Recognized by National Industry Benchmarking Survey
New York, December, 2009 – MetLife, Inc. announced today that its Customer Sales & Service Group (CSSG) has, for the fifth consecutive year, earned the prestigious designation of Certified Center of Excellence by Purdue University’s Center for Customer-Driven Quality in conjunction with [...]

Dashboards: What are best practices
Date: December 9, 2009
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: Brad Odom, Dashboard Expert
Below is the Recording of the show:

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website

Archbold, OH– December 2009 BenchmarkPortal today announced that Sauder Woodworking has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
Call Centers achieve the Center of Excellence [...]