- New York Medicaid CHOICE Among the Company’s Five Call Centers Certified as Centers of Excellence –

(RESTON, Va. – January 27, 2010) – MAXIMUS (NYSE: MMS), a leading provider of government services, announced today that its New York Medicaid CHOICE project call center has once again been recognized as a “Certified Center of Excellence” [...]

After Call Work Time: How to minimize and still have great customer records
Date: January 20, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: John Chatterley, Industry Expert
Below is the Recording of the show:

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website

Reducing Abandon Rate: Where to start, what to do.
Date: January 6, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: Mike Mastro, President of Primas
Below is the Recording of the show:

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website

January 4, 2010//Lincoln, Neb.//Ameritas Group, a division of Ameritas Life Insurance Corp., a UNIFI Company, earned its third consecutive Center of Excellence call center certification from BenchmarkPortal. Developed by Purdue University’s Center for Customer-Driven Quality, BenchmarkPortal is the largest call center benchmarking database program in the world.

“Exceeding customer expectations is always our goal. [...]