Keys To Success
What should a new supervisor or manager do to be successful? There is a special excitement when someone becomes
a new supervisor or manager. Channel that energy into the right things to bring success to your new position…
Read more of the The Minute Manager Article” by: Bruce Belfiore

Agent burnout: what’s a manager to do? Tips and tales.
Date: April 28, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: Dru Phelps, Certified Auditor in Call Center, Author and Speaker
Below is the Recording of the show:

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website

Complaints: How 3% of calls can take 30% of your time - strategies to manage them
Date: April 14, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: John Chatterley, Industry Expert
Below is the Recording of the show:

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website

East Lansing, M.I.– April 13th 2010 BenchmarkPortal today announced that MESSA has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
“MESSA is a successful Michigan company that [...]