Apr
29
2010

Minute Manager by: Bruce Belfiore

Keys To Success
What should a new supervisor or manager do to be successful? There is a special excitement when someone becomes
a new supervisor or manager. Channel that energy into the right things to bring success to your new position…
Read more of the The Minute Manager Article” by: Bruce Belfiore

News |
Apr
28
2010

Agent burnout: what’s a manager to do? Tips and tales.

Agent burnout: what’s a manager to do? Tips and tales.
Date: April 28, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: Dru Phelps, Certified Auditor in Call Center, Author and Speaker
Below is the Recording of the show:

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website

Apr
14
2010

Complaints: How 3% of calls can take 30% of your time - strategies to manage them

Complaints: How 3% of calls can take 30% of your time - strategies to manage them
Date: April 14, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: John Chatterley, Industry Expert
Below is the Recording of the show:

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website

Apr
12
2010

MESSA Earns Prestigious Center of Excellence Recognition from BenchmarkPortal

East Lansing, M.I.– April 13th 2010 BenchmarkPortal today announced that MESSA has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
“MESSA is a successful Michigan company that [...]