Social media and the call center: Where are we headed?
Date: May 26, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: Kyle Gosnell, CEO of Interactive Innovations
Below is the Recording of the show:

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website

Adherence: the problems, the policies, the best practices
Date: May 19, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: Erica Cockfield, Director of Atlanta Watershed
Below is the Recording of the show:

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website