Taking a fresh look at your Center: Big and small changes that can make a difference
Date: June 30, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: Dr. Bill Davis, Director and Account Executive
Below is the Recording of the show:
for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website
Saint Louis, MO– March 2010 BenchmarkPortal today announced that Concordia Publishing House has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
“Certification is such a distinction [...]
Compensation strategies for agents and supervisors
Date: June 17, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: John Chatterley, Call Center Industry Expert
Below is the Recording of the show:
for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website
Purdue Research Park, West Lafayette, IN– June 2010 BenchmarkPortal today announced that Delta Dental of Arkansas has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
“The [...]
January 7th, 2010 by Peggy Carlaw
pcarlaw@impactlearning.com
Impact Learning Systems, a call center training company
Keeping customer service costs low while keeping customer satisfaction high is especially difficult in a struggling economy. Many companies respond by cutting staff in order to meet short-term financial targets. When the economy improves, they then ramp back up in [...]
