Developing agents who are more customer-centric
Date: March 3, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: Rosanne D’Ausilio, Ph.D., President - Human Technologies Global Inc
Below is the Recording of the show:

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website

Benchmarking made easy: How your metrics can be leveraged for optimum results
Date: February 17, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: John Chatterley, Industry Expert
Below is the Recording of the show:

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website

Compensation strategies for agents and supervisors
Date: February 3, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: Chad McDaniel, President of McDaniel Executive Recruiters (MER)
Below is the Recording of the show:

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website

After Call Work Time: How to minimize and still have great customer records
Date: January 20, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: John Chatterley, Industry Expert
Below is the Recording of the show:

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website

Reducing Abandon Rate: Where to start, what to do.
Date: January 6, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: Mike Mastro, President of Primas
Below is the Recording of the show:

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website