Call Center Training
Date: September 1, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: Dayne Petersen, Call Center Expert
Below is the Recording of the show:

For more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website

At Home Agent
Date: August 18, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: Steve Silver, Consultant
Below is the Recording of the show:

For more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website

Aux time: what should it be used for?
Date: July 21, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: Tom Falkowski, Director, Patient Access Strategies — Allina Hospitals & Clinics
Below is the Recording of the show:

Speaker’s Notes:
Use of Auxillary states for call centers:
Purpose: Manage the workload, create effective schedules, maximize service level, budget accurately for staffing. When you [...]

Team Meetings- Why Your Call Center Needs Them & How Your Employees Will Benefit
Date: June 14, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: Barbara Burke, Call Center Consultant
Below is the Recording of the show:

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website

Taking a fresh look at your Center: Big and small changes that can make a difference
Date: June 30, 2010
Host: Bruce Belfiore, CEO of BenchmarkPortal
Guest: Dr. Bill Davis, Director and Account Executive
Below is the Recording of the show:

for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website