Sep
19
2009

MetLife Earns Prestigious Center of Excellence Recognition from BenchmarkPortal

Dayton, Ohio – (September 2009) BenchmarkPortal announced that MetLife has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
Call Centers achieve the Center of Excellence [...]

Sep
19
2009

ARAG Earns Prestigious Center of Excellence Recognition from BenchmarkPortal for 3rd year

Des Moines, IA – (September 2009) BenchmarkPortal announced that ARAG has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
Call Centers achieve the Center [...]

Aug
11
2009

Merrill Lynch earns 5th prestigious Center of Excellence from BenchmarkPortal

August 11, 2009 Merrill Lynch’s Financial Relationship Services (FRS) Call Centers in Hopewell, NJ and Jacksonville, FL were recently re-certified for the fifth year as Centers of Excellence by BenchmarkPortal, in conjunction with Purdue University’s Center for Customer-Driven Quality. This certification is presented to an elite group of call centers that have clearly demonstrated [...]

May
11
2009

Alliance Data Systems Earns prestigious Center of Excellence Recognition from BenchmarkPortal.

Alliance Data Systems Earns prestigious Center of Excellence Recognition from BenchmarkPortal.
Westerville, Ohio, May 11th 2009. Today announced it has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. Alliance Data creates partnerships with its clients to develop unique insight into consumer behavior. That insight is [...]

Mar
11
2009

MESSA Receives National Recognition for Best Practices in Providing Efficient, Cost-Effective Customer Service

East Lansing – MESSA’s East Lansing-based Member Service Center has been recognized for the third consecutive year for superior efficiency and performance in providing outstanding customer service to MESSA members.
MESSA was honored for providing efficient and effective customer service as measured against best practice metrics by The Center for Customer-Driven Quality ™ [...]