AVAYA International Predictive Dialer User Group
Sharing knowledge and experience for over 19 years
http://www.avayapdsusergroup.com/
Dear, Call Center Manager
It’s that time again! Plan to join us Monday, September 20 through Wednesday, September 22, 2010 for the AVAYA Predictive Dialer User Group Training Summit & Vendor Expo, being held at the Suncoast Hotel & Casino in exciting [...]
January 7th, 2010 by Peggy Carlaw
pcarlaw@impactlearning.com
Impact Learning Systems, a call center training company
Keeping customer service costs low while keeping customer satisfaction high is especially difficult in a struggling economy. Many companies respond by cutting staff in order to meet short-term financial targets. When the economy improves, they then ramp back up in [...]
Know-how to Latin America
BenchmarkPortal is a U.S. company specialized in providing consulting, advisory and training for Contact Centers, from a large volume of market data. In this interview, José Pérez, Regional Manager for Latin America at the company, explains how the emergence of BenchmarkPortal was, individuals [...]
March 11, 2010 — Global Contact Forum 2010 Entrevista con Bruce Belfiore, CEO Benchmark Portal
March 11, 2010 — Global Contact Forum 2010 Entrevista con Bruce Belfiore, CEO Benchmarking Portal
