August 11, 2009 Merrill Lynch’s Financial Relationship Services (FRS) Call Centers in Hopewell, NJ and Jacksonville, FL were recently re-certified for the fifth year as Centers of Excellence by BenchmarkPortal, in conjunction with Purdue University’s Center for Customer-Driven Quality. This certification is presented to an elite group of call centers that have clearly demonstrated [...]

(RESTON, Va. – June 4, 2009) – MAXIMUS (NYSE:MMS), a leading government services provider, announced today that its Georgia Families project call center is recognized as a “Certified Center of Excellence” by Purdue University’s Center for Customer-Driven Quality (CCDQ).
The award certification followed a rigorous review by BenchmarkPortal, Inc., the custodian of the CCDQ best practices [...]

Korea – Telsk announced it has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.
Call Centers achieve the Center of Excellence distinction based on a best-practice metrics [...]

Farmington, CT – Otis Worldwide announced it has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. After 150 years, Otis is United Technologies’ most global operation, with more than 60,000 employees serving customers in nearly every country on earth. From humble beginnings in Yonkers, [...]

Independent study gives contact centers best practices for gradual migration to all-in-one communications software suites, which research shows can average less than half the cost of multipoint solutions

INDIANAPOLIS, April 21, 2009 — BenchmarkPortal, an independent research firm specializing in contact center best practices, has published a report showing how contact centers can protect existing [...]