Halifax, Nova Scotia – (November 2009) BenchmarkPortal today announced that Blue Ocean Contact Centers has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.

Call Centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from the BenchmarkPortal in conjunction with the Center for Customer-Driven Quality at Purdue University.

Since companies spend vast amounts of money implementing and operating call centers to ensure a competitive edge in customer service, it is vital that the call handling process be conducted at best practice standards. This need to function at best practice levels has, in turn, created the need for third-party certification that shows when call centers are operating at this high level of call handling performance. Please follow the link do discover what the 4 steps to certification are and how they will improve your centers performance. www.benchmarkportal.com/certification

About BenchmarkPortal

BenchmarkPortal is the custodian of the Purdue University Center for Customer-Driven Quality database of contact center metrics, the largest in the world. Founded in 1995 by Dr. Jon Anton, it provides reports, products and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement. BenchmarkPortal’s Web site can be found at: http://www.benchmarkportal.com

About Blue Ocean Contact Centers

Blue Ocean Contact Centers is an award winning Canadian Contact Center / Call Center, provider of innovative call center outsourcing services. We are creators of practical solutions to real problems that enhance the relationships our clients have with their customers. Blue Ocean Contact Centers provides the opportunity to strengthen and enhance these customer relationships and build lifetime loyalty leading to increased profitability.

BenchmarkPortal
Purdue Research Park
3000 Kent Avenue
West Lafayette, IN 47906
Direct 805-465-7201 ext.1

Call Centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from the BenchmarkPortal in conjunction with the Center for Customer-Driven Quality at Purdue University.

Since companies spend vast amounts of money implementing and operating call centers to ensure a competitive edge in customer service, it is vital that the call handling process be conducted at best practice standards. This need to function at best practice levels has, in turn, created the need for third-party certification that shows when call centers are operating at this high level of call handling performance. Please follow the link do discover what the 4 steps to certification are and how they will improve your centers performance. www.benchmarkportal.com/certification

About BenchmarkPortal

BenchmarkPortal is the custodian of the Purdue University Center for Customer-Driven Quality database of contact center metrics, the largest in the world. Founded in 1995 by Dr. Jon Anton, it provides reports, products and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement. BenchmarkPortal’s Web site can be found at: http://www.benchmarkportal.com

About Ameritas

Within the mutual holding company structure, Ameritas Life, Acacia Life, Union Central Life and their affiliated companies retain their individual identity while benefiting from combined financial strength and scale to realize new growth opportunities. Within the mutual holding company structure, UNIFI Mutual Holding Company is the parent company and owns Ameritas Holding Company. Ameritas Holding Company, in turn, owns 100 percent of the stock of Ameritas Life Insurance Corp, Acacia Life Insurance Company and The Union Central Life Insurance Company.

BenchmarkPortal

Purdue Research Park

3000 Kent Avenue

West Lafayette, IN 47906

Direct 805-465-7201 ext.1

Date: November 11, 2009

Host: Bruce Belfiore, CEO of BenchmarkPortal

Guest: John Chatterley, Industry Expert

Below is the Recording of the show:

For more show recordings, please visit: www.calltalk.tv/Audioarchives

Service Level: Does the old 80/20 (80% of calls handled in 20 seconds) still apply to everyone?
CallTalk show on October 28, 2009

Below is the Recording of the show

for more show recordings please visit www.calltalk.tv ]]> http://www.benchmarkportal.com/pressrelease/2009/10/28/calltalk-show-service-level-does-the-old-8020-80-of-calls-handled-in-20-seconds-still-apply-to-everyone/feed/ http://www.benchmarkportal.com/pressrelease/2009/10/14/calltalk-show-first-call-resolution-how-important-how-to-measure/ http://www.benchmarkportal.com/pressrelease/2009/10/14/calltalk-show-first-call-resolution-how-important-how-to-measure/#comments Wed, 14 Oct 2009 19:00:29 +0000 admin http://www.benchmarkportal.com/pressrelease/?p=407

First Call Resolution: How important? How to measure?
CallTalk show on October 14, 2009

Below is the Recording of the show

for more show recordings please visit www.calltalk.tv ]]> http://www.benchmarkportal.com/pressrelease/2009/10/14/calltalk-show-first-call-resolution-how-important-how-to-measure/feed/ http://www.benchmarkportal.com/pressrelease/2009/09/30/calltalk-show-optimizing-customer-satisfaction-measurement/ http://www.benchmarkportal.com/pressrelease/2009/09/30/calltalk-show-optimizing-customer-satisfaction-measurement/#comments Wed, 30 Sep 2009 19:00:01 +0000 admin http://www.benchmarkportal.com/pressrelease/?p=387

Optimizing customer satisfaction measurement
CallTalk show on September 30, 2009

Below is the Recording of the show

for more show recordings please visit www.calltalk.tv ]]> http://www.benchmarkportal.com/pressrelease/2009/09/30/calltalk-show-optimizing-customer-satisfaction-measurement/feed/ http://www.benchmarkportal.com/pressrelease/2009/09/19/metlife-earns-prestigious-center-of-excellence-recognition-from-benchmarkportal/ http://www.benchmarkportal.com/pressrelease/2009/09/19/metlife-earns-prestigious-center-of-excellence-recognition-from-benchmarkportal/#comments Sun, 20 Sep 2009 01:02:03 +0000 admin http://www.benchmarkportal.com/pressrelease/?p=425

Dayton, Ohio – (September 2009) BenchmarkPortal announced that MetLife has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.

Call Centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from the BenchmarkPortal in conjunction with the Center for Customer-Driven Quality at Purdue University.

Since companies spend vast amounts of money implementing and operating call centers to ensure a competitive edge in customer service, it is vital that the call handling process be conducted at best practice standards. This need to function at best practice levels has, in turn, created the need for third-party certification that shows when call centers are operating at this high level of call handling performance. Please follow the link do discover what the 4 steps to certification are and how they will improve your centers performance. www.benchmarkportal.com/certification

About BenchmarkPortal

BenchmarkPortal is the custodian of the Purdue University Center for Customer-Driven Quality database of contact center metrics, the largest in the world. Founded in 1995 by Dr. Jon Anton, it provides reports, products and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement. BenchmarkPortal’s Web site can be found at: http://www.benchmarkportal.com

About MetLife

For 140 years, MetLife has been insuring the lives of the people who depend on us.  Our success is based on our long history of social responsibility, strong leadership, sound investments, and innovative products and services.

BenchmarkPortal

Purdue Research Park

3000 Kent Avenue

West Lafayette, IN 47906

Direct 805-465-7201 ext.1

Des Moines, IA – (September 2009) BenchmarkPortal announced that ARAG has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry.

Call Centers achieve the Center of Excellence distinction based on a best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from the BenchmarkPortal in conjunction with the Center for Customer-Driven Quality at Purdue University.

Since companies spend vast amounts of money implementing and operating call centers to ensure a competitive edge in customer service, it is vital that the call handling process be conducted at best practice standards. This need to function at best practice levels has, in turn, created the need for third-party certification that shows when call centers are operating at this high level of call handling performance. Please follow the link do discover what the 4 steps to certification are and how they will improve your centers performance. www.benchmarkportal.com/certification

About BenchmarkPortal

BenchmarkPortal is the custodian of the Purdue University Center for Customer-Driven Quality database of contact center metrics, the largest in the world. Founded in 1995 by Dr. Jon Anton, it provides reports, products and services for contact centers in the areas of operational metrics, customer satisfaction measurement and agent satisfaction measurement. BenchmarkPortal’s Web site can be found at: http://www.benchmarkportal.com

About ARAG

ARAG^®, or Allgemeine Rechtsschutz-Versicherungs Aktien Gesellschaft (translation: general legal protection insurance incorporated), sold its first legal plan in the United States more than 35 years ago. But the roots of the company run much deeper. ARAG was founded in Düsseldorf, Germany in 1935 by attorney Heinrich Fassbender, and remains a family-owned company today, with Paul-Otto Fassbender at the helm. Since its inception, the company has focused its efforts on a single goal – to help people protect their rights and assets by making quality legal services affordable to all.

BenchmarkPortal

Purdue Research Park

3000 Kent Avenue

West Lafayette, IN 47906

Direct 805-465-7201 ext.1

Tips on How to Motivate/Manage your supervisors and agents
CallTalk show on September 16, 2009

Below is the Recording of the show

for more show recordings please visit www.calltalk.tv ]]> http://www.benchmarkportal.com/pressrelease/2009/09/16/tips-on-how-to-motivatemanage-your-supervisors-and-agents/feed/ http://www.benchmarkportal.com/pressrelease/2009/09/09/calltalk-show-at-home-agents-the-pros-the-cons-and-the-advice/ http://www.benchmarkportal.com/pressrelease/2009/09/09/calltalk-show-at-home-agents-the-pros-the-cons-and-the-advice/#comments Wed, 09 Sep 2009 19:00:21 +0000 admin http://www.benchmarkportal.com/pressrelease/?p=393

At-home Agents: the Pros, the Cons and the Advice
CallTalk show on September 09, 2009

Below is the Recording of the show

for more show recordings please visit www.calltalk.tv ]]> http://www.benchmarkportal.com/pressrelease/2009/09/09/calltalk-show-at-home-agents-the-pros-the-cons-and-the-advice/feed/