http://www.benchmarkportal.com/pressrelease Check out the latest press release: Fri, 20 Nov 2009 19:58:10 +0000 http://backend.userland.com/rss092 en Halifax, Nova Scotia – (November 2009) BenchmarkPortal today announced that Blue Ocean Contact Centers has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and ... http://www.benchmarkportal.com/pressrelease/2009/11/20/blue-ocean-contact-centers-earns-prestigious-center-of-excellence-recognition-from-benchmarkportal/ Lincoln, nebraska– (November 2009) BenchmarkPortal today announced that Ameritas has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry. Call Centers achieve the ... http://www.benchmarkportal.com/pressrelease/2009/11/20/ameritas-earns-prestigious-center-of-excellence-recognition-from-benchmarkportal-3/ Unlocking the mysteries of e-mail metrics: what are best practices standards Date: November 11, 2009 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: John Chatterley, Industry Expert Below is the Recording of the show: For more show recordings, please visit: www.calltalk.tv/Audioarchives http://www.benchmarkportal.com/pressrelease/2009/11/11/calltalk-show-unlocking-the-mysteries-of-e-mail-metrics-what-are-best-practices-standards/ Service Level: Does the old 80/20 (80% of calls handled in 20 seconds) still apply to everyone? CallTalk show on October 28, 2009 Below is the Recording of the show for more show recordings please visit www.calltalk.tv http://www.benchmarkportal.com/pressrelease/2009/10/28/calltalk-show-service-level-does-the-old-8020-80-of-calls-handled-in-20-seconds-still-apply-to-everyone/ First Call Resolution: How important? How to measure? CallTalk show on October 14, 2009 Below is the Recording of the show for more show recordings please visit www.calltalk.tv http://www.benchmarkportal.com/pressrelease/2009/10/14/calltalk-show-first-call-resolution-how-important-how-to-measure/ Optimizing customer satisfaction measurement CallTalk show on September 30, 2009 Below is the Recording of the show for more show recordings please visit www.calltalk.tv http://www.benchmarkportal.com/pressrelease/2009/09/30/calltalk-show-optimizing-customer-satisfaction-measurement/ Dayton, Ohio – (September 2009) BenchmarkPortal announced that MetLife has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support industry. Call Centers ... http://www.benchmarkportal.com/pressrelease/2009/09/19/metlife-earns-prestigious-center-of-excellence-recognition-from-benchmarkportal/ Des Moines, IA – (September 2009) BenchmarkPortal announced that ARAG has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support ... http://www.benchmarkportal.com/pressrelease/2009/09/19/arag-earns-prestigious-center-of-excellence-recognition-from-benchmarkportal-for-3rd-year/ Tips on How to Motivate/Manage your supervisors and agents CallTalk show on September 16, 2009 Below is the Recording of the show for more show recordings please visit www.calltalk.tv http://www.benchmarkportal.com/pressrelease/2009/09/16/tips-on-how-to-motivatemanage-your-supervisors-and-agents/ At-home Agents: the Pros, the Cons and the Advice CallTalk show on September 09, 2009 Below is the Recording of the show for more show recordings please visit www.calltalk.tv http://www.benchmarkportal.com/pressrelease/2009/09/09/calltalk-show-at-home-agents-the-pros-the-cons-and-the-advice/