http://www.benchmarkportal.com/pressrelease Check out the latest press release: Wed, 10 Mar 2010 22:17:41 +0000 http://backend.userland.com/rss092 en Bruce Belfiore CEO/ Senior Research Executive BenchmarkPortal http://www.benchmarkportal.com Bruce Belfiore will be the closing keynote speaker at the event “Benchmarking Your Way to Call Center Excellence: Find the Motivation and the Means!" which will take place the afternoon of March 10th 2010. This event will be held at the 1st Global Contact Forum in ... http://www.benchmarkportal.com/pressrelease/2010/03/05/1st-global-contact-forum-14-congreso-mexico-2010/ Developing agents who are more customer-centric Date: March 3, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Rosanne D'Ausilio, Ph.D., President - Human Technologies Global Inc Below is the Recording of the show: for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website http://www.benchmarkportal.com/pressrelease/2010/03/03/calltalk-show-developing-agents-who-are-more-customer-centric/ Benchmarking made easy: How your metrics can be leveraged for optimum results Date: February 17, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: John Chatterley, Industry Expert Below is the Recording of the show: for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website http://www.benchmarkportal.com/pressrelease/2010/02/17/calltalk-show-benchmarking-made-easy-how-your-metrics-can-be-leveraged-for-optimum-results/ MERRILL, Wis.– December 2009 BenchmarkPortal today announced that Church Mutual Insurance Group has been certified a Center of Excellence by BenchmarkPortal in collaboration with the Center for Customer-Driven Quality at Purdue University. The Center of Excellence recognition is one of the most prestigious awards in the Service and Support ... http://www.benchmarkportal.com/pressrelease/2010/02/08/church-mutual-insurance-group-earns-prestigious-center-of-excellence-recognition-from-benchmarkportal/ Compensation strategies for agents and supervisors Date: February 3, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Chad McDaniel, President of McDaniel Executive Recruiters (MER) Below is the Recording of the show: for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website http://www.benchmarkportal.com/pressrelease/2010/02/03/calltalk-show-compensation-strategies-for-agents-and-supervisors/ - New York Medicaid CHOICE Among the Company’s Five Call Centers Certified as Centers of Excellence – (RESTON, Va. – January 27, 2010) -- MAXIMUS (NYSE: MMS), a leading provider of government services, announced today that its New York Medicaid CHOICE project call center has once again been recognized as ... http://www.benchmarkportal.com/pressrelease/2010/01/27/maximus-recognized-for-outstanding-call-center-operations/ After Call Work Time: How to minimize and still have great customer records Date: January 20, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: John Chatterley, Industry Expert Below is the Recording of the show: for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website http://www.benchmarkportal.com/pressrelease/2010/01/20/calltalk-show-after-call-work-time-how-to-minimize-and-still-have-great-customer-records/ Reducing Abandon Rate: Where to start, what to do. Date: January 6, 2010 Host: Bruce Belfiore, CEO of BenchmarkPortal Guest: Mike Mastro, President of Primas Below is the Recording of the show: for more show recordings please visit www.calltalk.tv/Audioarchives or Calltalk archives in Benchmarkportal’s website http://www.benchmarkportal.com/pressrelease/2010/01/06/calltalk-show-reducing-abandon-rate-where-to-start-what-to-do/ January 4, 2010//Lincoln, Neb.//Ameritas Group, a division of Ameritas Life Insurance Corp., a UNIFI Company, earned its third consecutive Center of Excellence call center certification from BenchmarkPortal. Developed by Purdue University’s Center for Customer-Driven Quality, BenchmarkPortal is the largest call center benchmarking database program in the world. “Exceeding customer ... http://www.benchmarkportal.com/pressrelease/2010/01/04/ameritas-group-call-center-certified-as-world-class-for-third-consecutive-year/ MetLife’s Customer Service & Sales Group Recognized by National Industry Benchmarking Survey New York, December, 2009 – MetLife, Inc. announced today that its Customer Sales & Service Group (CSSG) has, for the fifth consecutive year, earned the prestigious designation of Certified Center of Excellence by Purdue University's Center for ... http://www.benchmarkportal.com/pressrelease/2009/12/14/metlife-honored-for-the-fifth-consecutive-year-with-industry-wide-center-of-excellence-certification/