RealityCheck is the easiest way for a call center to benchmark themselves against peers in our database of 46,000 call centers. BenchmarkPortal, has collected key performance indicators from thousands of contact centers worldwide, creating the world's largest database of best practices statistics. Simply complete the 11- point questionnaire and you will receive your balanced scorecard of efficiency to effectiveness (see matrix below). You can do this online by clicking here or fill out the word version of the survey above. Then we will run the report for you and instantly you will see a matrix which shows how you compare to your Peers. The report costs $500, but is FREE if you schedule a read out with a CCDQ Certified Call Center Auditor. to schedule a read out with an auditor
What happens during the read out? Well one of the auditors virtually goes over your report in detail. You can see a sample copy of slides here. As you can see, this is a detailed review of your report. They compare the performance gaps of your metrics to show you what you are doing well and find areas where you can improve. Our database allows us to give you accurate ROI analysis of how much you will save by improving certain metrics.
If you have problems or questions, contact Jimmy Cortes at 800.214.8929 EXT. 7012 or
It's quick and easy
Begin you journey to become a Certified Center of Excellence!
Dr. Jon has developed the industry's most advanced CRM benchmarking methodology aimed at measuring a contact center's performance. Over the last nine years, together with BenchmarkPortal, he has collected key performance indicators from thousands of contact centers worldwide, creating the world's largest database of best practices statistics.
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