CALL CENTER WHITE PAPERS

These Contact Center White Papers represent a rich compilation of rigorous research and analysis conducted by Dr. Jon Anton, Professor and Director of Research at Purdue University's Center for Customer-Driven Quality, and other notable contact center industry professionals, addressing significant topics of importance that have emerged over the past decade within the Contact Center universe.

Each Contact Center White Paper is unsurpassed in the quality and depth of the investigative research undertaken, and rich in content, presenting detailed findings, interpretations, contact center best practices, and conclusions accompanied by an array of graphs, charts, tables, and illustrations that every contact center professional and analyst will find invaluable and enlightening. BenchmarkPortal also offers in depth Contact Center Industry Reports for over 40 industries.