IN-PERSON COURSES

Upcoming Call Center Management Certification:

• Indianapolis Power and Light
  Sep 21, 2010  to Sep 24, 2010
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• Atlanta, GA plus tour of the Governor`s Office of Customer Service and the City of Atlanta Department of Watershed Management
  Oct 12, 2010  to Oct 15, 2010
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• Denver, CO Plus tour of American Family Insurance
  Nov 2, 2010  to Nov 5, 2010
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• Houston, TX plus tour at the Reliant Energy Customer Care Call Center
  Dec 7, 2010  to Dec 10, 2010
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• Las Vegas, NV
  Jan 25, 2011  to Jan 28, 2011
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• San Diego, CA
  Feb 15, 2011  to Feb 18, 2011
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• Austin, TX - plus tour of Austin, 311 Center
  Mar 8, 2011  to Mar 11, 2011
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• Tampa, FL New York Life AARP Plus tour at the NYL facility
  Apr 19, 2011  to Apr 22, 2011
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• AAA Mid Atlantic, Hamilton NJ (near Philadelphia)
  May 17, 2011  to May 20, 2011
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Upcoming Call Center Operations Management Certification:

• Indianapolis Power and Light
  Sep 23, 2010
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• Atlanta, GA
  Oct 14, 2010
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• Denver, CO
  Nov 4, 2010
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• Houston, TX
  Dec 9, 2010
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• Las Vegas, NV
  Jan 27, 2011
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• San Diego, CA
  Feb 17, 2011
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• Austin, 311 Center
  Mar 10, 2011
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• Tampa, FL, New York Life AARP
  Apr 21, 2011
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• AAA Mid Atlantic, Hamilton NJ
  May 19, 2011
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Upcoming Call Center Performance Management Certification:

• Indianapolis Power and Light
  Sep 24, 2010
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• Atlanta, GA
  Oct 15, 2010
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• Denver, CO
  Nov 5, 2010
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• Houston, TX
  Dec 10, 2010
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• Las Vegas, NV
  Jan 28, 2011
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• San Diego, CA
  Feb 18, 2011
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• Austin, 311 Center
  Mar 11, 2011
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• Tampa, FL, New York Life AARP
  Apr 22, 2011
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• AAA Mid Atlantic, Hamilton NJ
  May 20, 2011
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Upcoming Call Center Technology Management Certification:

• Indianapolis Power and Light
  Sep 22, 2010
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• Atlanta, GA
  Oct 13, 2010
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• Denver, CO
  Nov 3, 2010
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• Houston, TX
  Dec 8, 2010
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• Las Vegas, NV
  Jan 26, 2011
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• San Diego, CA
  Feb 16, 2011
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• Austin, 311 Center
  Mar 9, 2011
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• Tampa, FL, New York Life AARP
  Apr 20, 2011
  See Details and Register
• AAA Mid Atlantic, Hamilton NJ
  May 18, 2011
  See Details and Register

Upcoming Call Center Workforce Management Certification:

• Indianapolis Power and Light
  Sep 21, 2010
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• Atlanta, GA
  Oct 12, 2010
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• Denver, CO
  Nov 2, 2010
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• Houston, TX
  Dec 7, 2010
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• Las Vegas, NV
  Jan 25, 2011
  See Details and Register
• Austin, 311 Center
  Mar 8, 2011
  See Details and Register
• Tampa, FL, New York Life AARP
  Apr 19, 2011
  See Details and Register
• AAA Mid Atlantic, Hamilton NJ
  May 17, 2011
  See Details and Register

Upcoming Call Center Workforce Management Course:

• Bloomington, MN
  Sep 15, 2010  to Sep 16, 2010
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• Denver, CO
  Oct 28, 2010  to Oct 29, 2010
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• Las Vegas, NV
  Jan 20, 2011  to Jan 21, 2011
  See Details and Register
• San Diego, CA
  Feb 10, 2011  to Feb 11, 2011
  See Details and Register