Call Center Books

The BenchmarkPortal Book Store is a "must-have" library for all call center professionals. Our book store features 24 books by Dr. Jon Anton and other well-known authors and co-authors. BenchmarkPortal publications provide a navigational system through practical, how-to-do-it books covering virtually every aspect of contact center operation for every modern day contact center business executive, manager, and supervisor.

Today's busy call center executive needs guidance systems with just-in-time business intelligence to navigate through the challenges of locating, recruiting, keeping, and growing profitable customers and call centers. Many current executives use our call center benchmarking tools as navigation for their call centers and combined with our books specifically focused on call center solutions, have found their way to higher returns on their investments.

Delivery of All Books

All books ordered will be sent to the client via email with a link to the e-book, and a password to download a copy. 

View our call center books below...