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Call Center Industry Reports - 18 KPI

As you manage your company's call center, look to BenchmarkPortal to provide the research and data you need. Our call center reports provide current information on over 40+ unique industries and will help you scope out your competitive performance, metric by metric.

Our 18 Key Performance Indicator Industry Benchmark Reports include a more limited number of metrics, which include those derived from our entry-level RealityCheck(TM) benchmarking survey.

View our Sample Industry Reports