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Call Center Industry Reports - 41 KPI

In today's economy the call center industry is changing at an incredibly fast pace. Leading products today can be tomorrow's outdated products because of a new advancement in technology, new methodologies of production, or a significant shift in industry trends and thinking. As you manage your company's call center, the need to stay up-to-date about industry information and trends, gather research for precise decisions, and be one step ahead with current information, you need BenchmarkPortal. Our call center reports provide current information on over 40+ unique industries that will help you stay informed, up-to-date, and ahead of the competition.

Our 41 KPI Industry Benchmark Report contains information drawn from BenchmarkPortal's flagship benchmarking survey, the In-Depth Reality Check(TM), which is the acknowledged industry standard for contact center benchmarking.

View our Sample Industry Reports Here.

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All Industries Industry Benchmark Report

Call center industry reports with rolled-up averages for all industries combined. Our All Industries Industry Benchmark Report contains contact...
$999.00
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Catalog - Retail/Wholesale Industry Benchmark Report

Call center industry reports for retail and wholesale catalog companies. Our Catalog - Retail/Wholesale Industry Benchmark Report contains...
$999.00
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Chemical - Consumer/Industrial/Pharmaceutical Industry Benchmark Report

Call center industry report for companies that manufacture and distribute medicines, chemicals, drugs, and other pharmaceutical products....
$999.00
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Computer - Hardware Industry Benchmark Report

Call center industry reports for centers that provide sales and support of computers, printers, displays, and other computer related...
$999.00
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Computer - Software Industry Benchmark Report

Call Center industry reports for centers providing computer software including operating systems, word processors, application software,...
$999.00
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Consumer Products - Consumables Industry Benchmark Report

Call center industry reports for centers that provide for customers that buy products recurrently such as office supplies, food, cosmetics,...
$999.00
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Consumer Products - Durable Goods Industry Benchmark Report

Call center industry reports for centers that provide for customers that buy products recurrently such as household furniture, appliances,...
$999.00
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Consumer Products - Electronics Industry Benchmark Report

Call center industry reports for centers that provide support for customers that buy products recurrently such as facsimile machines,...
$999.00
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Consumer Products - General Industry Benchmark Report

Call Center Industry Reports for centers providing all consumer products including consumables, durable goods, non-durable goods,...
$999.00
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Consumer Products - Non-Durable Goods Industry Benchmark Report

Call center industry reports for centers that provide for customers that buy products recurrently such as goods that are capable of being...
$999.00
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Education Industry Benchmark Report

Call center industry reports for centers that serve educational institutions such as colleges, universities, trade schools; also centers of...
$999.00
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Financial Services - Annuity Industry Benchmark Report

Call center industry reports for financial entities that pay out an income stream to investors and policy holders, often used as part of...
$999.00
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Financial Services - Banking Industry Benchmark Report

Call center industry report for banks that serve their customers. Financial Services - Banking Industry Benchmark Report contains contact...
$999.00
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Financial Services - Brokerage Industry Benchmark Report

Call center industry report for centers of brokerages that serve their investors. Financial Services - Brokerage Industry Benchmark...
$999.00
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Financial Services - Credit Card Industry Benchmark Report

Call center industry report for centers serving credit card holders. Financial Services - Credit Card Industry Benchmark Report contains...
$999.00
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Financial Services - General Industry Benchmark Report

Call center industry report for centers of all financial entities including banks, credit card companies, brokerages, annuity investors,...
$999.00
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Financial Services - Other Industry Benchmark Report

Call center industry report for centers of financial institutions such as mortgage lenders, accounting services, warranty services, and so on...
$999.00
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Freight - Rail/Trucking/Shipping Industry Benchmark Report

Call center industry report for companies that provide air, rail, and ground transportation and delivery services; examples include FedEx, UPS,...
$999.00
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Government - Federal Industry Benchmark Reports

Call center industry report for federal government departments, such as IRS, Social Security, military, legislative, social services, and...
$999.00
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Government - General Industry Benchmark Report

Call center industry reports with combined reports for centers of federal, state/provincial, local/municipal governments, and government...
$999.00
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Government - Local/Municipal Industry Benchmark Report

Call center industry report for municipal and county government entities. Government - Local/Municipal Industry Benchmark Report contains...
$999.00
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Government - Service Providers Industry Benchmark Report

Call center industry reports for companies and institutions that deliver services to government agencies. Our Government - Service...
$999.00
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Government - Service Providers, Health Care Industry Benchmark Report

Call center industry reports for companies and institutions that deliver specific health care and health related services to government...
$999.00
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Government - Social Services, Health & Welfare Industry Benchmark Report

Call center industry reports for Government centers that handle calls for federal, state, and municipal agencies that provide social, health,...
$999.00
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Government - State/Provincial Industry Benchmark Report

Call center industry reports for centers that provide services for state and provincial governments. Our 
$999.00
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Health Care - Medical Equipment Industry Benchmark Report

Call center industry reports for manufacturers and suppliers of medical equipment. Our Health Care - Medical...
$999.00
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Health Care - Provider/Hospitals Industry Benchmark Report

Call center industry reports for hospitals, medical clinics, physicians, medical groups, instant –care clinics, and medical...
$999.00
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Health Care - Support Services Industry Benchmark Report

Call center industry reports for diagnostic labs, Medicare services, medical reimbursement services, specialty services, etc....
$999.00
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Insurance - General Industry Benchmark Report

Call center industry reports with combined reports for centers for health, life, property & casualty, and other insurance companies. Our...
$999.00
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Insurance - Health Industry Benchmark Report

Call center industry reports for health insurance companies. Our Insurance - Health Industry Benchmark Report contains contact center best...
$999.00

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