Best Practices in Workforce Management and Workforce Optimization - By: Dr. Jon Anton and Dayne Petersen - The team of researchers from BenchmarkPortal and Purdue University's Center for Customer-Driven Quality have focused, once again, on your most vital resource: YOUR PEOPLE. Study Findings include: What are the impact factors in best practice companies, Workforce Optimization Cycle and Components, Forecasting and Scheduling Alternatives , Workforce Management Roles & Responsibilities, Workforce Management Metrics, and Developing Optimal Schedules.
