Compensation Benchmark Report 2008
Published in December, 2008, this report contains compensation information for three levels of management:

• Agent Supervisors
• Call Center Managers
• Vice Presidents of Customer Service

The data are further dissected by:

• Age
• Gender
• Education level
• Industry

Authored by Dr. Jon Anton of Purdue University, the report includes 10 graphical illustrations and important conclusions about compensation issues in our industry. Includes information on both cash compensation and benefits offered.

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$900.00