Utilities - General Industry Benchmark Report
Our Utilities - General Industry Benchmark Report contains hundreds of call center best practices that reflect the aggregated responses of thousands of call center managers to 106 key performance indicators within the utilities industry sector. Within the report you will find: Industry Averages and Best of Industry Averages 30 Graphical Illustrations of Best Practice KPIs, plus Findings and Interpretations A 20+ page Best Practice Report on Quality Monitoring & Coaching A Glossary of over 80 Standard Benchmark Terms with definitions, as well as computational formulas Questions? Contact: info@bmponlinestore.com Note: Industry Reports are generated at the time of purchase. 24 to 48 hr order processing and shipping is our standard timing, but not guaranteed. If an update is required at the time of purchase, please expect a 5-7 day turnaround for the Industry Reports

$1,500.00