Banking Worldwide Industry Benchmark Report for the Americas, Europe/Middle East/Africa, and Asia Pacific
Our Banking Worldwide Industry Benchmark Report contains call center benchmarks and best practices for call centers spanning the Banking Industry in three primary geographical regions: Americas, Europe/Middle East/Africa, and Asia Pacific. This report reflects the detailed responses by Banking Industry call center managers to 57 data-points and key performance indicators (KPIs), including industry averages and best of industry averages. Also included is an Industry Highlights chapter showing benchmark comparisons of 15 KPIs between the three regions, subdivided into five section categories: Call Center Classification, Call Center Costs, Call Center Performance, Customer Satisfaction, & Human Resources Management.

$2,500.00