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The SOURCE for Contact Centers

Worldwide Call Center Industry Reports

As you manage your company's call center, look to BenchmarkPortal to provide the research and data you need. Our call center reports provide current information on over 40+ unique industries and will help you scope out your competitive performance, metric by metric.

Our Worldwide Industry Benchmark Report contains contact center metrics that reflect the aggregated responses of contact center managers and executives from three global regions – The Americas, EMEA (Europe, Middle East, Africa), and Asia Pacific - offered to the 41 KPI Benchmarking Survey metrics within their contact center.

View our Sample Industry Reports Here

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All Industries Worldwide Industry Benchmark Report

Our All Industries Worldwide Industry Benchmark Report contains contact center data broken out for three global regions – The Americas, EMEA...
$1,999.00
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Consumer Products Worldwide Industry Benchmark Report

Our Consumer Products Worldwide Industry Benchmark Report contains contact center data broken out for three global regions – The Americas,...
$1,999.00
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Financial Services Worldwide Industry Benchmark Report

Our Financial Services Worldwide Industry Benchmark Report contains contact center data broken out for three global regions – The Americas,...
$1,999.00
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Insurance - General Worldwide Industry Benchmark Report

Our Insurance - General Worldwide Industry Benchmark Report contains contact center data broken out for three global regions – The Americas,...
$1,999.00
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Telecommunications Worldwide Industry Benchmark Report

Our Telecommunications Worldwide Industry Benchmark Report contains contact center data broken out for three...
$1,999.00