The Four-Minute Customer
$34.99
Call Center Books
The BenchmarkPortal Book Store is a "must-have" library for all call center professionals. Our book store features 24 books by Dr. Jon Anton and other well-known authors and co-authors. BenchmarkPortal publications provide a navigational system through practical, how-to-do-it books covering virtually every aspect of contact center operation for every modern day contact center business executive, manager, and supervisor.
Today's busy call center executive needs guidance systems with just-in-time business intelligence to navigate through the challenges of locating, recruiting, keeping, and growing profitable customers and call centers. Many current executives use our call center benchmarking tools as navigation for their call centers and combined with our books specifically focused on call center solutions, have found their way to higher returns on their investments.
View our call center books below...
Selecting a Teleservices Partner "Sales, Service, Support and Fulfillment" By: Dr. Jon Anton and Lori Carr
Selecting a Teleservices Partner "Sales, Service, Support and Fulfillment" By: Dr. Jon Anton and Lori Carr - This book tackles one of today
$34.99
Offshore Outsourcing Opportunities By: Dr. Jon Anton and John Chatterley
Offshore Outsourcing Opportunities By: Dr. Jon Anton and John Chatterley - For call center executives wanting to explore and understand the benefits of offshore outsourcing, the authors have brought together
$34.99
Minimizing Agent Turnover
Minimizing Agent Turnover
$41.99
Marketing Sucks! (and Sales, Too!) By: Fred Janssen, Tom Marx and Tom Herndon
Marketing Sucks! (and Sales, Too!) By: Fred Janssen, Tom Marx and Tom Herndon - Time-and-time again, great ideas become less effective, the marketing department
$25.99
Integrating People with Process and Technology By: Dr. Jon Anton, Dr. Natalie L. Petouhoff, and Lisa M. Schwartz
Integrating People with Process and Technology By: Dr. Jon Anton, Dr. Natalie L. Petouhoff, and Lisa M. Schwartz - This book contains valuable information regarding the "people" side of technology initiatives. Many companies buy the best hardware and software, and spend thousands of dollars implementing technology only to find out that the employees resist the changes, and do not fully adopt the new, and possibly, improved processes. By understanding how to manage people during change, managers will see a much quicker ROI on their technology initiatives.
$39.99
How To Conduct a Call Center Performance Audit: A to Z By: Dr. Jon Anton and Dru Phelps
How To Conduct a Call Center Performance Audit: A to Z By: Dr. Jon Anton and Dru Phelps - Call centers are an important company asset, but also a very expensive one. By learning to conduct a performance audit, readers will be able to understand over fifty specific aspects of a call center that must be running smoothly in order to achieve maximum performance in both efficiency and effectiveness of handling inbound customer calls.
$34.99
