Call Center Training Courses
The College of Call Center Excellence offers one of the most highly regarded Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods validated by the nation's premier call center institute: The Center for Customer-Driven Quality at Purdue University.
To view all the courses available for each certification, click on one of the following links:
- Call Center Management Certification
- Call Center Workforce Management Certification
- Call Center Quality Assurance Certification
- Call Center Social Media Certification
- Call Center Online Training Courses
- Call Center On-Site Training Courses
- Call Center Agent Training Courses
- Call Center Campus
View All of Our Call Center Training Courses Below...
Call Center Management Certification in Boston, MA: May 15-17, 2012
3 Day Training with a Bonus Site Tour- Located in Boston, MA at the MAXIMUS Center
$1,995.00
Call Center Management Certification in Hamilton, NJ: September 18-20, 2012
3 Day Training with a Bonus Site Tour - Located in Hamilton, NJ at the AAA Mid-Atlantic Center
$1,995.00
