Years Experience: 25
Education: Dr. Jon's formal education was in technology, including a Doctorate of Science and a Master of Science from Harvard University, a Master of Science from the University of Connecticut, and a Bachelor of Science from the University of Notre Dame. He also completed a three-summer intensive Executive Education program in Business at the Graduate School of Business at Stanford University.
Years Experience: 18
Experience: Bruce holds an A.B. degree from Harvard College, a J.D degree from Harvard Law School, and an MBA degree from Harvard Business School, where he also attended the HBS Entrepreneur's Tool Kit program in 2000.
Bio:
Sean Vierling began his career as an entrepreneur. Even early on, a combination of real-life experience and insight led him to understand what it takes to build and organize every element of a business.
Years Experience: 17
Education: Dayne graduated from Minnesota State University and has completed graduate level courses in various business disciplines.
Years Experience: 23 Bio:
John Chatterley is Director of Content & Analysis and Chief Editor at BenchmarkPortal, Inc. John has published numerous books, customized benchmarking reports, research reports, One-Minute Survey reports, and White Papers. Mr. Chatterley authored a comprehensive study entitled "Improving Contact Center Performance through Optimized Site Selection," and co-authored books entitled "Offshore Outsourcing Opportunities" and "Selecting a Teleservices Partner."
Certified Auditor in Call Center, Author and Speaker
Years Experience: 23 Education: Educated at Purdue University with a B.S. in Technology /Dean's List and active Advisory Board
member, M.S. at USC in Systems Management, and MBA faculty for 4-years at University of Phoenix. Her
experience includes performance assessments to process management in Sales/Service/Support.
Bio: shares 23 years of pragmatic expertise in customer service, quality
satisfaction and performance motivation. Her pragmatic approach to business tactics
helps optimize loyalty with engaging roundtables, clinics, and conferences, proven by
diagnostic benchmarks that calibrate ROI results
Years Experience: 23 Education: Bachelor of Science / Business Administration / University of Connecticut
AT&T Systems Integration Course Curriculum / Massachusetts Institute of Technology Acclivus Training / AT&T School of Business
Bio: Customer Service and Contact Center Executive with a proven record of driving
performance gains through in depth knowledge of Contact Center operations,
technology platform migration, human resource management, benchmarking,
leadership principles, and strategy determination.
Years Experience: 20 Bio: Jose (Joe) Perez has over 20 years of managing and operating technical support call centers nationally and internationally. Mr. Perez spent several years managing the technical support/field operations group for Digital Equipment Corp. in San Diego (later acquired by HP) as well as directing the technical support group for three of the largest refineries in South America.
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