Jose (Joe) Perez has over 20 years of managing and operating technical support call centers nationally and internationally. Mr. Perez spent several years managing the technical support/field operations group for Digital Equipment Corp. in San Diego (later acquired by HP) as well as directing the technical support group for three of the largest refineries in South America.
Mr. Perez is skilled at assessing companies and their clients’ needs, and tailoring programs to successfully meet those requirements in a variety of industries. Mr. Perez is experienced in managing multiple locations, Data Centers, NOCs, Technical Call Centers and Help Desks. Mr. Perez also specializes in strategic project planning and management, performance reporting, as well as problem identification and resolution.
Mr. Perez excels in Customer Satisfaction by maintaining a balanced relationship between technology, customer services and employees’ satisfaction. Mr. Perez is fluent in Spanish and English.
Prior to joining Benchmark Portal, Mr. Perez was the Director of Operations, Technical Support Group, for a large communications company in NY with a staff of over 900 customer services representatives.
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