Emerging Best Practices in Call Center Agent Screening: Success through Optimized Simulations
Joe LaTorre, Director of Innovation at Employment Technologies, will talk with host Bruce Belfiore about emerging practices that every contact center manager should know about. Focus will be on giving you take-aways that will make your recruiting and screening efforts more cost efficient as well as more successful in terms of hiring the right people for your center. Join us for this illuminating episode of CallTalk!
Guest Host Bio: Joe has designed and directed the development of more than 100 custom simulations for employee hiring. His design team has earned an unprecedented five national “Top Product of the Year” awards, and has participated in the development of video-based and computer-based simulations for a variety of domestic and international clients. He holds an M.S. in Industrial/Organizational Psychology from Valdosta State University and has more than 20 years of global consulting experience. He has presented at national conferences related to advancing the science and accuracy of personnel selection and will share his expertise and unique perspective with our CallTalk audience.
Air Date: Wednesday, April 19, 2017 – 10AM/PT
Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal
Guest Speaker: Joe LaTorre, Director of Innovation at Employment Technologies
Season: 8, Episode Number: 4
CallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to CallTalk@BenchmarkPortal.com.