Customer Effort – Is this the new Net Propmoter Score?
Guest Host: Frederick Van Bennekom, Principal, Great Brook Consulting
Air Date: Wednesday, June 18, 2014 – 10AM/PT
Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal
Guest Speaker: Frederick Van Bennekom, Principal, Great Brook Consulting
Season: 5, Episode Number: 6
CallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to CallTalk@BenchmarkPortal.com.