Leadership Perspectives:

Understanding and Resolving Issues with the Difficult People in your Life

Have you ever wondered why some people are more difficult to work with than others? No matter how hard you try, it seems impossible to see eye to eye with the other person. Believe it or not, there is a quick way to figure out why the other person is prioritizing, planning, executing, and in some instances holding back from project completion at work.

Following the Enneagram method, a form of psychology that breaks down the 9 basic leadership styles. Enneagram is different from every other type of leadership assessment because it goes beyond behaviors and reveals the ‘why’ behind our actions and propensities.

It’s okay to have a different way of filtering information than your boss has, but companies are discovering how much time and money is wasted because of these differing and misunderstood perspectives. The solution is to learn what is motivating you, and that not everyone is propelled to action the way that you are, and how to respect those differences.

Guest Speaker: Sheena Monnin, Sheena Monnin, CEO, Custom Life Design

Sheena Monnin has her Master’s degree in Psychology and has been double certified to teach the Enneagram, a powerful tool that customizes leadership to fit each person’s existing strengths. Sheena’s company, Custom Life Design, specializes in conflict resolution and leadership development in both large corporations and small businesses. For the last seven years Sheena has developed an approach that focuses on getting companies the results they want quickly and with precision.

Air Date: Thursday, April 13, 2016 – 10AM/PT
Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal
Guest Speaker: Sheena Monnin, CEO, Custom Life Design
Season: 7, Episode Number: 4

CallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to CallTalk@BenchmarkPortal.com.

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