Big Data – CallTalk Radio Show

Big Data – CallTalk Radio Show

BIG Data Almost 70% of Fortune 1000 companies have Big Data initiatives. But even smaller companies are using Big Data techniques to find competitive advantages. Learn how Big Data is transforming call center operations, and why your company should be planning Big...
Leadership Development – CallTalk Radio Show

Leadership Development – CallTalk Radio Show

Leadership Development Leaders play a vital role in the call center, they are an important reason why people stay or leave, engage or not engage. Research shows the relationship agents have with their lead, supervisor or direct boss are key. Have your leaders gone...
Technology – CallTalk Radio Show

Technology – CallTalk Radio Show

Technology – Leveraging Industry Benchmarks to Build a Business Case Leveraging Industry Benchmarks to Build a Business Case for a Technology Investment. Technology is a crucial component of a good contact center. Drew Wright will share his experiences as a...
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