Caller I.D. and the Contact Center

Cost of caller identification: Even though it’s been around for decades, caller ID continues to pose problems for your contact center.  Today, we’ll be talking about why those problems are actually getting worse, and discuss some ways your contact centers can alleviate the burden and cost of caller ID.
Guest Host Bio: Ian Roncoroni is the founder of Next Caller, advanced caller ID for businesses. Next Caller is the world’s largest caller ID database, linking telephone number to name, address, email, household income, and other personal information. Ian is the head of business development, and wrote the logic for their proprietary data aggregation algorithm. This algorithm is so unique that industry giants like Nextiva, 8×8, and Vertical Communications have made Next Caller their native caller ID product. He is a graduate of Princeton University and the prestigious Y Combinator program.

Air Date: Thursday, July 15, 2015 – 10AM/PT
Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal
Guest Speaker: Ian Roncoroni, COO & Co-founder of Next Caller
Season: 6, Episode Number: 1


CallTalk is a monthly internet radio program for the customer service industry featuring the most innovative managers and thought leaders in the customer contact field, interviewed by BenchmarkPortal CEO, Bruce Belfiore. Broadcast monthly, directly over the Internet to your desktop, CallTalk covers hot topics that impact today's call center. CallTalk airs without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners. If you have a topic you would like us to cover, send it to CallTalk@BenchmarkPortal.com.

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