Career Opportunities

BenchmarkPortal is always looking for intelligent and self-motivated people for all levels in our company. We provide an exciting work environment and a variety of opportunities for professional as well as personal growth.

What are you looking for in a career?

  • Exciting opportunities
  • Personal and career growth
  • Friendly and supportive work environment
  • Stability
  • Flexibility

Why BenchmarkPortal?

  • Deep subject matter expertise
  • Broad experience
  • Best practices research
  • Management tools for transparency and tracking
  • Vendor agnostic–recommend the best for the client
  • Exceptional staffing

Positions Available:

  • Relationship Manager (Sales)
  • Senior Consultant

Internship Opportunities:

  • Research
  • Marketing
  • Sales Admin

Did you know BenchmarkPortal…

  • Has been collecting contact center data since 1995
    Was awarded US patent # 6877034
    Manages the largest call center performance database in the world
    Has thousands of members in our community
    Is the leading consulting company in call center certification, assessments, benchmarking, training and industry reports
    Is a virtual company, you can work from anywhere in the country
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Mastering Key Performance Indicators

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Mastering Benchmarking

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Call Center Help Free Download

Download The Ultimate Package! The Complete Contact Center Mastery Series

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The Impact of Technology on Contact Center Performance

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Best Practices in Quality Monitoring and Coaching

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The team of researchers from BenchmarkPortal and Purdue University's Center for Customer-Driven Quality have focused, once again, on your most vital resource: YOUR PEOPLE. Study Findings include: What are the impact factors in best practice companies, Workforce Optimization Cycle and Components, Forecasting and Scheduling Alternatives, Workforce Management Roles & Responsibilities, Workforce Management Metrics, and Developing Optimal Schedules.

Download Best Practices in Workforce Management and Workforce Optimization

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A Cost Comparison of All-in-One versus Multi-Point Solutions In the Contact Center Sector

Download A Cost Comparison of All-in-One versus Multi-Point Solutions in the Contact Center Sector

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Combining Service Excellence with Profitability

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