Contact Center Manager Certification Training
All Management Staff • 2 Day Course (4hrs/day)
Overview
With over two decades of success, our Manager Certification is led by the industry’s top-rated instructors, with over 150 years combined experience.
What You’ll Learn
- Learn from our expert training team and share experiences with other call center professionals
- Return to work ready to implement improvements that will reduce costs and increase productivity
- Make a real difference for your company, customers, colleagues and career.
Objectives
Our Contact Center Manager Training is composed of ten information-rich modules that include learning activity “case studies” that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Chancellor of the College, Jose Perez, Dean of the College, and their staff of industry experts.
Leadership & Organization
Data Analytics
Human Resources
Agent Satisfaction
Customer Satisfaction
Basic Workforce Management
Quality & Call Monitoring
Coaching For Performance
At-Home Agents
Benchmarking
**Content and material may be updated without prior notice.
Testimonials
SHRM Certified
BenchmarkPortal is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 11.5 PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.$2495.00
Details
All Management Staff
Virtual Classroom
2 Day Course (4hrs/day)
“I learned more about managing a call center in 3 days with BenchmarkPortal than I’ve learned over the last 3 years!”
Erik Martell
Call Center Manager
“This is the first time in 6 years that I have been exposed to valuable information that will help me improve my call center rather than just running it!”
Cesar Morales
Sales & Service Team Manager
Upcoming Contact Center Manager Training Courses
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Contact Center Management Certification LIVE ONLINE – January 28-29, 2025
$2,495.00 -
Contact Center Management Certification LIVE ONLINE – May 27-28, 2025
$2,495.00 -
Call Center Campus Management Certification Training & Symposium – October 22-24, 2025
$2,995.00 -
Contact Center Management Certification LIVE ONLINE – November 18-19, 2025
$2,495.00
Private Course Offerings
Personalized Training Delivered At Your Center!
Our on-site call center training provides a cost-effective way to optimize your training in your own call center, and cover key issues to successfully elevate your contact center to new levels of excellence.
- Learns through action – in your center, using your data, using their center management tools and managing your resources
- Customize the learning experience by focusing on specific areas of interest
- Save on employee travel cost
- Minimize time away from work
- 2-day training at client’s location or 3-day virtual course
- Course materials, examinations, and certificates included.