Contact Center Certification

Pinpoint Strengths & Weaknesses
Learn Best-Practices Solutions from Our Experts
Achieve Validation & Recognition as a World Class Center

“The certification process is well worth the time and effort. Our management staff learned a great deal through the process and are putting those lessons learned into everyday practice. Our call center staff was energized by earning the Center of Excellence Certification. We all take a great deal of pride in this accomplishment and are eager to keep improving our customer service experiences.”

John Harcourt

2nd VP Client Servicing and Operations, Allied Solutions

Certified Center of Excellence Certification and Assessments Testimonials

“If you want to grow as a leader in the field of Call Centers or simply improve the performance of your Call Center BenchmarkPortal is the WAY to GO! In six years we have improved our performance, cost, and satisfaction. Basically…We Got Better!“ MAXIMUS GA Human Services – (Child Care and Parent Services)

“Benchmark Portal provided us with invaluable insights on our Customer Service Center operations for the past years.  The depth of expertise of the auditors and the variety of metrics used make it a worthwhile investment! ”
Cedric Bourgoin – CEO, Egis Projects Canada

“The Center of Excellence Program is more than just winning an award. It is a process designed to highlight gaps and opportunities within the Service and Support area of the company, much like a blueprint for success. Adding value to our support partnerships and raising the level of customer satisfaction, that is ultimately what the program is about.” Brian Wrage, Director, Technical Support & Technology Systems, Canon USA, Inc. Agent

How Our Contact Center Certification Program is Unique

Largest Database of Performance Metrics in the World 
Over 40 industry verticals to ensure an accurate benchmark

Objective, Metrics-Based Criteria
Your Center’s Performance speaks for itself

The Industry Standard
Only program that includes Balanced Metrics Scorecard, Customer & Agent Satisfaction


For Outsourcers

Ask about our new Certified Outsourcer program that is tailored to the needs of outsourced contact center operations.  The program will both validate outsourcer services and provide them with valuable recommendations on how to improve performance and cost structure. The certification process can help outsourcers with their marketing efforts, their client satisfaction metrics, and their bottom lines.
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