BenchmarkPortal

Custom Consulting

The BenchmarkPortal team of contact center experts contains a wealth of experience that we would be pleased to tailor to your consulting needs. From highly focused interventions all the way to temporary management assignments, BenchmarkPortal can provide you with the strategic and operational solutions you need to excel. Call our experts and ask us about:

Training Audit
On-Site Courses
Operational Assistance
Technology Evaluations
Outsourcing Assignments
Management Report & Information Improvement
Employee Improvement
Sales performance Improvement
Management Coaching
Temporary Management
….& many more

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Mastering Key Performance Indicators

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Mastering Benchmarking

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Call Center Help Free Download

Download The Ultimate Package! The Complete Contact Center Mastery Series

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The Impact of Technology on Contact Center Performance

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Best Practices in Quality Monitoring and Coaching

Download Best Practices in Quality Monitoring and Coaching

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The team of researchers from BenchmarkPortal and Purdue University's Center for Customer-Driven Quality have focused, once again, on your most vital resource: YOUR PEOPLE. Study Findings include: What are the impact factors in best practice companies, Workforce Optimization Cycle and Components, Forecasting and Scheduling Alternatives, Workforce Management Roles & Responsibilities, Workforce Management Metrics, and Developing Optimal Schedules.

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A Cost Comparison of All-in-One versus Multi-Point Solutions In the Contact Center Sector

Download A Cost Comparison of All-in-One versus Multi-Point Solutions in the Contact Center Sector

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Combining Service Excellence with Profitability

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